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Managed infrastructure

From reactive response to proactive monitoring for a web agency

Helping a web agency without a dedicated sysadmin move from reactive incident response to structured server monitoring and maintenance.

ClientIndonesian web agency
RoleSysadmin / SRE
ResultAlert response in under 10 minutes

The challenge

Without a dedicated infrastructure engineer, troubleshooting relied on manual investigation and reports from clients. Problems such as a web server going down after an upgrade, DDoS attacks, slow performance, and expired SSL certificates could cause one to two hours of downtime before the team even noticed.

What we did

  • Built around-the-clock monitoring with Grafana, Prometheus, Uptime Kuma, and GCP Cloud Monitoring.
  • Installed node_exporter on cPanel-based servers for host-level visibility.
  • Supported incident response and troubleshooting as the infrastructure partner.
  • Handled routine maintenance such as security patches, OS upgrades, and server health checks.
  • Carried out post-incident analysis and preventive actions to reduce repeat incidents.

Results

Under 10 minutesAlert response time once proactive monitoring was in place.
Under one hourResolution time for certain incidents that previously took one to two hours.
Proactive monitoringMonitoring helps the team learn about many problems before a client reports them.
12+ monthsAn ongoing infrastructure partnership.

Technology

PrometheusGrafanaUptime KumaGCP Cloud MonitoringcPanelLinux

Radiant Labs is a pseudonym. The company name and client identity are withheld to protect confidentiality. Results come from a real engagement and may differ depending on the starting state of the infrastructure, the scope of work, and each organization's usage patterns.

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